END USER SUPPORT

Our employees are happier and more productive when they have the support they need. With Consultant Gate End User Support packages, your employees will have access to the support they need, when they need it. Our fixed-fee approach allows your staff to contact us directly, without you having to worry about what it is doing to your budget.
Monitoring

We monitor the performance of your workstations and can alert you to potential problems before they turn into system failures. Our monitoring systems allow us to keep an eye on your system performance, drive space utilization, available memory, network interface and errors on your systems.
Preventative Maintenance

We’ll keep your machines running at peak performance with scheduled maintenance including deletion of temp files, disk defragmentation, registry cleaning and removal of temporary internet files.
Patch Management

With Patch Management, we’ll deploy critical operating system and software patches to keep your systems secure and compatible.
Antivirus & Spyware Protection

Get peace of mind knowing that you’re protected from malicious software that can destroy your data, degrade performance and compromise your security.
SPAM Filtering

We deploy enterprise-class SPAM filtering technology that uses remote mail scanning so that SPAM is blocked before it ever gets to your inbox.
Monthly Maintenance Summary

Once a month you’ll receive a summary of all of the patches and preventative maintenance we have performed on your account.

Unlimited Remote Application Support

Help is just a phone call away. Our helpdesk engineers are experts in the latest software and office productivity applications.
Unlimited Remote Helpdesk Support

Our helpdesk operations center is equipped with the latest in remote support technology. We can also remotely resolve most of the problems you’re likely to encounter.
Emergency Afterhours Support

With Emergency Afterhours Support, remote support is available whenever you need it for your mission-critical emergencies.
Detailed Monthly Support Analysis

Once a month, you’ll get a call from your senior technology advisor who will review your monthly service. These reviews are an opportunity to examine trends and reoccurring issues.
Onsite Hardware Support

Hardware does occasionally fail, and when it does, you need to have someone onsite to repair or replace it. We’ll dispatch an engineer to your site to make repairs, coordinate warranty service or handle replacements to get you back up and running as quickly as possible.